Shipping & Return Policy

Shipping & Delivery

Every Bow Tie Lab Diamonds piece is made to order with care. Standard designs are typically crafted and ready to ship within 3 to 5 business days; custom pieces require approximately 14 business days. As soon as your order ships, you will receive a confirmation email with full tracking details.

Domestic Shipping (USA) — We currently ship within the United States only.

FedEx Next-Day Delivery: complimentary and fully insured on every order.
A signature is required at delivery to ensure your piece arrives safely into your hands.
All packages are shipped discreetly, with no external branding indicating the contents.
We are unable to ship to P.O. boxes.

You can track your order at any time using the link in your shipping confirmation email. For any questions about your shipment, email contact@bowtielabdiamonds.com and we will respond within one business day.

Returns — Window & How to Start

We want you to be completely satisfied with your Bow Tie Lab Diamonds jewelry.

Return requests must be initiated within 15 days of the carrier-confirmed delivery date. Requests submitted after this period cannot be accepted.
To start a return, email us at contact@bowtielabdiamonds.com with your order number. We will confirm authorization before you ship anything back.
Once authorized, we provide a prepaid, fully insured return label. Please use only the label we issue — self-shipped returns are not insured by us and may be refused.

What Can Be Returned

To be eligible for a refund, the item must be:

Unworn, unaltered, and in its exact original condition
Free from any signs of wear, resizing, or damage
Returned with all original certificates, boxes, and accessories

Every diamond is unique. Any signs of wear, alteration, resizing, or damage will void return eligibility. All returns are subject to inspection and final approval.

Custom & Final Sale: Custom, personalized, and made-to-order pieces — including any item resized, engraved, or modified to your specification — are final sale and not eligible for return, except in the case of a manufacturing defect.

Fees & Refunds

Customer-initiated returns (for example, a change of mind or fit) are subject to the following, both deducted from your refund:

A 20% restocking fee, calculated on the item's purchase price
A return shipping fee of $50 (within the United States) or $100 (international)

Example: $2,000 purchase → −$400 restocking → −$50 shipping → $1,550 refunded to your original payment method.

Once a returned piece passes inspection, your refund — less the fees above where applicable — is issued to your original payment method, typically within 5 to 7 business days. If an item fails inspection, the return will be rejected and the item returned to you.

These charges apply only to returns made for personal preference. They do not apply when the return is our responsibility (see "Defects & Support").

Resizing & Alterations

Ring band sizing: One complimentary band resizing per order. Round-trip shipping is the customer's responsibility.
Carat upgrade (larger center stone): Available at the price difference. Return shipping for the upgrade is the customer's responsibility.
Tennis jewelry length adjustment: One complimentary length adjustment per order. Round-trip shipping is the customer's responsibility.

Defects, Disputes & Support

If a return is our responsibility, you receive a full refund with no restocking fee, and we cover all shipping. This applies when your item arrives with a manufacturing defect, you received the wrong item, or the piece was not made to the specifications you ordered. Contact us within 15 days of delivery and we will repair, replace, or fully refund at no cost to you.

Late or unauthorized returns (after the 15-day window or without authorization) will not be processed, and will be returned to you fully insured.

Chargebacks: If you have any concern about a charge or refund, please contact us before opening a dispute with your card issuer — in most cases we can resolve it faster and more directly.

Contact: contact@bowtielabdiamonds.com · 646-496-7622 (Mon–Fri, 11:00 AM – 7:00 PM ET). Please include your order number.