Shipping & Return Policy
📦 SHIPPING INFORMATION
All Bowtie Diamond pieces are custom-made.💎
Production begins immediately after your order is placed and requires a minimum of 14 business days before shipment.
Once your order ships, you will receive a confirmation email with full tracking details.
Domestic Shipping (USA)
All shipments are fully insured and sent via UPS or FedEx.
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Ground (3–5 business days) — Complimentary
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Two-Day Shipping — Additional fee
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Overnight Shipping — Additional fee
We cannot ship to P.O. boxes.
All shipping fees are non-refundable.
International Shipping
International orders are shipped via UPS Express and fully insured.
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Buyer is responsible for shipping costs.
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Buyer is responsible for all import duties, VAT, customs fees, and taxes required by their country.
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These charges are not associated with Bowtie Diamond and must be paid upon delivery if applicable.
All international and special orders are Final Sale.
Once shipped, they cannot be cancelled.
Refused international packages are considered abandoned and are not eligible for refund.
If you need assistance before purchasing, Bowtie Diamond offers concierge support for international clients.
RETURN POLICY
All Bowtie Diamond jewelry is individually crafted and made to order.
Due to the nature of this process, we do not offer exchanges.
Uniqueness of Each Piece
Every diamond is unique, even with identical grades. Each finished piece is considered Final Sale, except in cases of defects or incorrect items.
Reporting Issues
If your item arrives damaged or incorrect, you must notify us within 3 days of the carrier-confirmed delivery date.
Requests submitted after this period cannot be accepted.
Condition for Approved Returns
If a return is approved, the item must be:
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Unworn and unaltered
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In original condition
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Returned with all certificates, boxes, and accessories
Any signs of wear, alteration, resizing, or damage may void the return.
Custom Orders (Important)
All custom-made items—including any made-to-order jewelry, personalized designs, or diamond selections—are FINAL SALE.
No cancellations, returns, or refunds will be accepted once production has begun.
Bowtie Diamond reserves the right to decline any return request at our sole discretion.
Restocking Fee
Approved returns are subject to a 30% restocking fee, deducted from the refund total.
Shipping charges are non-refundable.
Restocking Fee Credit
If you place a new order within 30 days of your approved return, up to 30% of the restocking fee may be credited toward the new purchase.
Valid one time only unless otherwise approved.
Return Shipping Instructions
Customers are responsible for fully insured return shipping using UPS, FedEx, or USPS Express with tracking and signature confirmation.
Bowtie Diamond is not responsible for lost or damaged return shipments.
Once inspected, an approved refund will be issued minus:
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30% restocking fee
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Shipping costs
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FAQ's
What are lab-grown diamonds, and how are they different?
Lab-grown diamonds are real diamonds created in advanced laboratories that replicate the natural conditions under which diamonds form. Chemically, physically, and optically, they are identical to mined diamonds—the only difference is their origin.
Unlike mined diamonds, lab-grown stones come with transparent sourcing, modern innovation, and a price that makes brilliance more accessible. At Bow Tie Lab Diamonds, we believe this new chapter in diamond history allows us to offer luxury without compromise.
Types of lab diamonds: HPHT vs. CVD (and why we only use CVD)
There are two primary methods for growing diamonds:
- HPHT (High Pressure High Temperature): an older method that mimics deep-Earth conditions. It can produce gem-quality stones but often leaves metallic inclusions and has less control over color.
- CVD (Chemical Vapor Deposition): a more advanced process where diamonds grow layer by layer in a plasma chamber. CVD produces larger stones with greater purity, fewer inclusions, and more consistent quality.
At Bow Tie Lab Diamonds, we use only CVD diamonds. This ensures the highest clarity, better color control, and a level of precision that matches our commitment to excellence. By focusing on CVD, we deliver diamonds that meet the strictest grading standards, certified by IGI or GIA.
Are lab-grown diamonds real diamonds?
Yes—lab-grown diamonds are 100% real diamonds. They are graded by the same international standards (the 4Cs: cut, color, clarity, carat) as mined diamonds. Each Bow Tie Lab Diamond is certified by IGI or GIA, providing assurance of authenticity and quality.
When you choose lab-grown, you’re not choosing “synthetic” or “imitation.” You’re choosing a genuine diamond, refined with innovation and offered at a value unmatched in today’s market.
Why choose Bow Tie Lab Diamonds?
The difference lies in value, quality, and trust.
- Value: We consistently offer prices not only below natural diamonds, but also lower than most lab-diamond retailers.
- Quality: We select only CVD-grown diamonds, certified by IGI or GIA.
- Heritage: Rooted in New York’s Diamond District since 2015, our team of artisans blends tradition with modern innovation.
- Customization: From classic solitaires to one-of-a-kind creations, we craft jewels that reflect your vision.
Choosing Bow Tie Lab Diamonds means choosing luxury thoughtfully priced, with no compromise on brilliance.
Are lab-grown diamonds sustainable?
Lab-grown diamonds address many of the ethical and environmental concerns associated with traditional mining. They are produced without large-scale excavation, reducing land disruption and avoiding conflict sourcing issues.
While every form of production has an impact, lab-grown diamonds are widely regarded as a more responsible, forward-looking choice. At Bow Tie Lab Diamonds, we see sustainability not just as a trend, but as a commitment to the future of fine jewelry—luxury crafted responsibly for a new generation.
