SHIPPING INFORMATION

Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 6 - 7 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped. Bowtie Diamond offers complimentary US Ground shipping with including insurance for all orders. Otherwise Bowtie Diamond offers  2nd day, Overnight shipping service additional shipping cost may apply.

 

All orders are shipped via UPS or FedEx.

The following shipping methods are in effect during this time:

• Ground: Will arrive in 3-5 business days, Free of Charge!

• Two-Day: Will arrive in 2 business days

• Overnight: Will arrive the following business day

We cannot ship to P.O. boxes via UPS, FedEx.

All shipping charges are non-refundable. No exception.

 

INTERNATIONAL SHIPPING

We professionally package each and every item to protect from damage while in shipment. All packages are shipped UPS Express delivery and are insured by our third-party insurance company for full purchase price in case of loss or theft. We ship worldwide with buyers being responsible for shipping charge and any custom/duties fees that might be incurred. All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Bowtiediamond.com is not associated with these fees. All fees are to be paid for by the customer at the time of delivery. All purchases shipped outside of the United States are Final Sale. Once shipped, international and special orders cannot be cancelled. Refused international shipments will be abandoned and will not be refunded. Free shipping is not offered for this orders shipped outside the continental U.S. Bowtie Diamond provide concierge service for international customers. Please contact us before purchase. Most countries calculate shipping charges, taxes, tariffs and duties at checkout and the customer owes nothing additional at delivery.

 

 

 

RETURN POLICY

 

At Bowtie Diamond, each lab-grown diamond and piece of jewelry is unique and individually crafted. Because of this, we do not offer exchanges under any circumstances.

 

Uniqueness of Each Product

Every diamond has its own distinct characteristics, and even when cut to the same specifications, no two stones are identical. For this reason, all purchases are considered final, with the exception of defective or incorrect items as outlined below.

Reporting Issues

If there is an issue with your order, you must contact us within 3 days of the package’s arrival, as confirmed by the shipping carrier. Claims made after this window cannot be accepted.

Condition of Returns

Items approved for return must be in their original, unworn condition, with all packaging, certificates, and accessories included. Any product that shows signs of alteration, wear, or damage may be denied for return at our discretion.

Custom Orders

All custom orders are FINAL SALE. No returns, cancellations, or refunds will be accepted once production has begun.

Restocking Fee

All approved returns are subject to a 30% restocking fee, which will be deducted from the refund amount. Shipping and handling charges are non-refundable.

Restocking Fee Credit

If you make a new purchase within 30 days of the approved return, 30% of the restocking fee may be applied toward your next order. This credit is valid one time only, unless otherwise expressly approved by Bowtie Diamond.

Process for Approved Returns

Customers are responsible for insured return shipping using FedEx, UPS, or USPS Express with full tracking and signature confirmation. We are not liable for lost, stolen, or damaged return shipments. Once received, returned items will be inspected, and if approved, a refund (minus the 30% restocking fee and shipping costs) will be issued.