📦 SHIPPING INFORMATION

All Bowtie Diamond pieces are custom-made.💎
Production begins immediately after your order is placed and requires a minimum of 14 business days before shipment.

Once your order ships, you will receive a confirmation email with full tracking details.

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Domestic Shipping (USA)

All shipments are fully insured and sent via UPS or FedEx.

• Ground (3–5 business days) — Complimentary

• Two-Day Shipping — Additional fee

• Overnight Shipping — Additional fee

We cannot ship to P.O. boxes.
All shipping fees are non-refundable.

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International Shipping

International orders are shipped via UPS Express and fully insured.

• Buyer is responsible for shipping costs.

• Buyer is responsible for all import duties, VAT, customs fees, and taxes required by their country.

• These charges are not associated with Bowtie Diamond and must be paid upon delivery if applicable.

All international and special orders are Final Sale.
Once shipped, they cannot be cancelled.
Refused international packages are considered abandoned and are not eligible for refund.

If you need assistance before purchasing, Bowtie Diamond offers concierge support for international clients.

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RETURN POLICY

All Bowtie Diamond jewelry is individually crafted and made to order.
Due to the nature of this process, we do not offer exchanges.

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Uniqueness of Each Piece

Every diamond is unique, even with identical grades. Each finished piece is considered Final Sale, except in cases of defects or incorrect items.

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Reporting Issues

If your item arrives damaged or incorrect, you must notify us within 3 days of the carrier-confirmed delivery date.
Requests submitted after this period cannot be accepted.

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Condition for Approved Returns

If a return is approved, the item must be:

• Unworn and unaltered

• In original condition

• Returned with all certificates, boxes, and accessories

Any signs of wear, alteration, resizing, or damage may void the return.

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Custom Orders (Important)

All custom-made items—including any made-to-order jewelry, personalized designs, or diamond selections—are FINAL SALE.
No cancellations, returns, or refunds will be accepted once production has begun.

Bowtie Diamond reserves the right to decline any return request at our sole discretion.

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Restocking Fee

Approved returns are subject to a 30% restocking fee, deducted from the refund total.
Shipping charges are non-refundable.

Restocking Fee Credit

If you place a new order within 30 days of your approved return, up to 30% of the restocking fee may be credited toward the new purchase.
Valid one time only unless otherwise approved.

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Return Shipping Instructions

Customers are responsible for fully insured return shipping using UPS, FedEx, or USPS Express with tracking and signature confirmation.
Bowtie Diamond is not responsible for lost or damaged return shipments.

Once inspected, an approved refund will be issued minus:

• 30% restocking fee

• Shipping costs